Tampico Terrace Care Center

Following directives from the CDC and CMS, we are now offering in-person visitation with a COVID-19 prevention protocol.

With all of the directives from the CDC, the CMS, the state health department, both the state and the federal government, we have restricted all visitors in the facility, including vendors, until further notice. We recommend visiting from 8am until 8pm, after that time we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.

We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, and other special events. We always welcome friends and family to visit and attend our special events.

Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.

Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that the family provide a hamper for clothes and pick it up twice a week. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.

We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.

The facility works with local health department authorities for guidance or direction on how to structure visitation to reduce the risk of communicable disease transmission. The facility reserves the right to limit the number of visitors in the room at one time to ensure the rights of the person sharing the room are protected. A critically ill resident may have visitors of his/her choice at any time, if visitation is not medically contraindicated. (Note: The resident’s care plan identifies visitor restriction information.) The facility reserves the right to change the location of a visit if such visit infringes upon the rights of the resident’s roommate or other residents in the facility.

We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.

Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.

Mail is delivered to residents personally unopened on a daily basis except for weekends and holidays. Please send all mail using the following format:
Tampico Terrace Care Center

Attn: ___________________ Room No. _____
130 Tampico, Walnut Creek CA, 94598
You can easily send your loved one a message from the comfort of your own home, completely free of charge.

Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed and dated.

Yes, we have beauticians available.

Telephone access is provided for residents and their guests.

Highspeed Wi-Fi is provided for residents and their guests throughout the facility.

Your rehab director can inform you of the rehabilitation program designed for your loved one.

Medicare Part A covers skilled nursing and rehab care in our facility. Typically, a resident must be admitted to the facility with a physician order within 30 days of a three consecutive night inpatient hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medi-Cal or other secondary insurance may cover the co-pay. Medicare does not cover skilled nursing fees over 100 days.” Please speak to our admissions coordinator or business office manager for more information.

Upon admission our Registered Dietitian and/or Dietary Supervisor will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians. Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Dietary Supervisor and they will try their best to accommodate needs. Our Dietitian and Dietary Supervisor also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences

Our primary concern is that your loved one feels comfortable here, and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns about a staff member, please alert the nearest staff member. If alerting a staff member doesn’t work, please file a report with the administrator’s office. They will be able to address any ongoing concerns you may have regarding a staff member.

An Ombudsman is an advocate for residents. They are a third party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do, but are able to be a voice for a resident with a concern.

We employ a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist. The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.